Call centre agent

Call centre agent in Canada

Updated 4 November 2026

A call centre agent in Canada is usually paid by the hour. Current job listings quote about CA$20–24 an hour, and entry-level yearly pay starts near CA$30,000. To get a price for your own shifts, describe the job in a BlaBlaPrice request and compare the offers in the chat.

These are wages from listings and wage data, not a seller's quote for a service. An outsourcing or staffing offer is built differently, and the rate for a team depends on the factors below.

What the hourly rate depends on

The rate changes with the type of calls (for example sales or support), the working language, the schedule and the experience you need. A day shift in Toronto and an evening shift in Calgary can be priced differently, and a team of experienced agents costs more than entry-level staff.

Winter and start dates

Winter runs from December to February here, and snow and cold can make commutes harder in Montreal, Ottawa and Calgary. If the team must start by a set date, ask each seller to confirm the start date in the offer and how they cover shifts when agents cannot travel in bad weather.

How the team is priced and placed

Quote pay per hour in CA$, for example CA$22 an hour, or per year, for example CA$36,000 a year, and say which one you mean. Toronto, Montreal, Vancouver, Calgary and Ottawa each have their own labour market, so name the city where the agents will work and ask whether the offer covers training before the first paid shift.

What to put in the request

Say what type of calls the agents take, the working language, how many agents you need, the schedule, and whether the calls carry your brand or the seller's. Add the work experience you want and the budget per hour or per year. Sellers answer in the chat with the rate, schedule and start date.

BlaBlaPrice is free for buyers. You describe the team in your own words, our AI asks for missing details and looks through sellers' websites and price lists in Canada, then shows the prices and businesses it found. Registered sellers reply with their own offer, and your contacts stay hidden until you decide to exchange them. Start with a request on BlaBlaPrice, read how BlaBlaPrice works, or look at live chat agent roles if you need written support instead of calls.