Call centre agent

Call centre agents in Hong Kong: pay, licences and what to ask

Updated 4 November 2026

Call centre pay in Hong Kong averages about HK$17,000 to HK$19,000 a month for an operator, according to job listings in November 2026, and some posts go up to HK$24,000 with allowances and a year-end bonus. To get offers for a hired agent or for an outsourced calling project, describe the work in a BlaBlaPrice request.

What the pay depends on

• Whether the calls are inbound customer service or outbound sales
• The working language, English or another language, and whether the role is bilingual
• Basic salary plus monthly allowances, and the year-end bonus
• The shift pattern, and whether the work is in an office or from home
• Branding, scripts and the work experience the role needs

Listed salaries are monthly, so compare the whole package rather than the basic salary alone. Projects are quoted per job, not per hour, so ask for one total price for the period you need.

Licences if you use a recruiter

Hong Kong's Labour Department licenses employment agencies that provide job placement, so a person who places staff must hold a licence. Ask for the licence before you pay a recruiter. The travel, estate agency and money service licences that appear in the same search do not apply to call centre staffing.

Hours, language and location

Name the district where the agents should work: Central, Kowloon, Sha Tin, Tsuen Wan or Tuen Mun. Many listings also offer work-from-home call centre roles, so say which you want. Give the schedule in hours per week and the working days, and state the language for each call type, since listings separate English-language roles from the rest.

What to put in your request

Write the number of agents, the call type, the working language, the monthly salary range in HK$, the start date and whether you need experience. If calls are made under your brand, say so and send the script or talking points. Sellers can then reply with what they can staff or deliver for that budget.

Describe the role in your own words in a BlaBlaPrice chat. Sellers registered on BlaBlaPrice reply with their offer, and your contact details stay hidden until you decide to exchange them. If you want outsourced calling rather than a hire, see live chat agent for the chat-based version, or start from call centres and telecoms.