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Kuala Lumpur Contact Solutions

Hi, we supply bilingual inbound agents in Kuala Lumpur from about RM 3,000 a month basic, plus allowance. How many agents and shifts do you need, and are the calls inbound or outbound?

Johor Talent Outsourcing

Our agents in Johor Bahru start at RM 3,000 to RM 3,200 a month on a contract. Do you need customer service or technical support, and which working hours should we cover?

Ipoh Voice Team

We can staff a customer service desk in Ipoh with agents who have one year of experience, from RM 2,000 a month basic. Could you tell us the number of agents, the language and your budget?

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Call centre agents in Malaysia: pay, schedules and how to hire

A call centre agent in Malaysia is paid about RM 2,000 to RM 4,500 a month in current job listings, depending on the basic salary, allowances and city. Contact-centre software is quoted per agent, so ask what a price covers before you compare it. The quickest way to get current offers for your team is to send a request on BlaBlaPrice.

Approximate monthly pay for call centre agents in Malaysia, November 2026 (job listings)
RolePay structureMonthly pay
Entry-level agentBasic salaryRM 2,000–2,700
Standard contract agentBasic salaryRM 3,000–3,200
Agent with allowance and incentiveBasic plus RM 600 fixed allowance and KPI incentiveFrom RM 3,600 plus KPI
Full-time agent in Kuala LumpurBasic salaryRM 4,000–4,500

Licences and setup costs

A call centre is a business, and a local guide lists setup costs and licensing fees among the first steps. Some current listings also ask for prior customer service experience, one year in one case. Before you sign with a supplier, ask which licences and permits it holds.

Season and working hours

Malaysia is hot all year, with wet and dry seasons rather than winter and summer, so the schedule matters more than the weather. Listings dated 31 October 2026 show that hiring is active now. Plan shifts around travel in the rainy months, and state whether the job covers evenings and weekends.

How the work is priced

Monthly pay is quoted in RM and may combine a basic salary, a fixed allowance and a KPI incentive, so compare the total package. Contact-centre software is priced per agent per month; one plan in our data is RM 76 per agent. Ask whether an offer covers people, a system, or both, and name the working city: Kuala Lumpur, George Town, Johor Bahru, Ipoh or Shah Alam.

What to put in your request

Say what kind of calls it is (inbound support, outbound sales or technical support), the working language, the number of agents and shifts, the hours, and your budget per month. Add the city and whether the agents work at your site or elsewhere. Clear details help sellers answer with one exact offer.

On BlaBlaPrice describing the need is free for buyers. Write it in your own words in the chat, and the AI reads the request, asks for missing details and looks through sellers' websites and price lists in Malaysia. It then shows the prices and businesses it found. Registered sellers reply in the chat with their own offer, and your contact details stay hidden until you choose to share them. For a related service, see Live chat agent.

Questions and answers

What is the monthly pay for a call centre agent in Malaysia?

Current listings range from about RM 2,000 for entry-level basic pay to RM 4,500 for full-time roles in Kuala Lumpur, plus any allowance or KPI incentive.

Are KPI incentives included in the pay?

They are often listed on top of the basic salary and fixed allowance, so ask how KPIs are measured before you compare offers.

Do I need experience?

Some listings ask for at least one year of customer service experience, so state the level you need in your request.

How is call centre software priced?

Per agent per month. One plan in our data is RM 76 per agent, so the total rises with the number of agents.

Popular questions

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    Give the main things: the model or what exactly needs doing, condition (new / used), quantity, area and timing. The “Add details” buttons will suggest what to write.
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