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Call centre agent
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Northside Contact Solutions

Outsourced agents from about A$50 an hour, based in Sydney, with night shifts available. Do your calls need to be in English only, or in another language too?

Brisbane Customer Crew

Onshore agents at a fully loaded A$60 to A$70 an hour, working from our Brisbane office. How many hours a week and which call type do you need?

Melbourne Voice Partners

We can quote per minute at about A$1.70, with training included for the first week. What is your expected call volume each month?

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Call centre agents in Australia

Outsourced call centre agents in Australia are priced at about A$50 to A$65 an hour, or around A$1.70 a minute for some services, while onshore operations come to about A$60 to A$70 an hour fully loaded. These figures come from industry sources in November 2026, not from individual sellers. A request on BlaBlaPrice gets current offers for your call volume and language.

Approximate call centre rates in Australia, November 2026 (industry sources)
ItemPrice
Outsourced service, per hourA$50 to A$65
Onshore operation, fully loaded per hourA$60 to A$70
Outsourced service, per minuteabout A$1.70
Frontline agent, national average salaryabout A$64,400 a year

Onshore or offshore: check the location first

Ask where the agents work before you compare prices. An onshore team in Australia is priced at the higher fully loaded rate, while outsourced services are quoted lower per hour or per minute. If your customers expect local accents and local time, choose a base in Sydney, Melbourne, Brisbane, Perth or Adelaide. Perth runs on a different time zone from the east coast, so set shift times with that in mind.

Season and the holiday period

November is late spring. Hiring in this month gets new agents trained before the December to February holiday period, when leave makes cover harder to keep steady. Training for call centre staff is quoted from A$315 to A$2,797 per person, depending on the programme. Public courses are priced per person, while private courses are quoted per team and usually cost more, so plan the training budget before you hire.

What to write in your request

Describe the call type (inbound support, outbound sales or chat), the working language, the schedule (shifts, weekends, overnight), the workplace (on-site or remote), any branding or script, the experience you need and the length of the project. Give your budget as an hourly rate in A$ so that offers compare on the same basis.

BlaBlaPrice is free for buyers. You describe what you need in a chat, and the AI asks for missing details, looks through sellers' websites and price lists in your country and shows the prices and businesses it found. Sellers registered on BlaBlaPrice reply with their own price and terms. Your contacts stay hidden until you decide who to exchange them with. See also Call centres and telecoms and Live chat agent.

Questions and answers

How much does a call centre agent cost per hour in Australia?

Outsourced services are about A$50 to A$65 an hour, or about A$1.70 a minute. Onshore fully loaded costs are about A$60 to A$70 an hour. Figures are from industry sources, November 2026.

What does a frontline agent earn?

The benchmark cited is a national average of about A$64,400 a year for a frontline agent. It is a benchmark, not an offer.

Is training expensive?

Public courses are quoted from A$315 to A$2,797 per person. Private courses are quoted per team and usually cost more.

Should I hire onshore or offshore?

Compare the fully loaded onshore rate with the outsourced rate per hour or per minute, then decide by the language, time zone and quality you need.

Popular questions

  • Looking for “Call centre agent”?
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  • How does BlaBlaPrice find prices for “Call centre agent”?
    It compares prices from providers’ price lists, looks through their websites and rates every option against your request: what exactly they’ll do, the price, the timing and the terms. You see what fits you.
  • How do I write a good request?
    Give the main things: the model or what exactly needs doing, condition (new / used), quantity, area and timing. The “Add details” buttons will suggest what to write.
  • How do sellers reply?
    Each seller sends you a personal offer with a price and terms. BlaBlaPrice puts the best value on top, and you choose.
  • Who will see my request?
    Sellers from the right category: BlaBlaPrice picks it. They don’t see your contacts, only the one you choose does.
  • How much does it cost?
    Free for buyers.

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