Call centers / telecoms: say what exactly you’re looking for

Call center and telecom services in the United States

Onshore call center agents in the United States typically cost about $25 to $50 an hour, and US-based inbound support is often quoted at $20 to $30 an hour per agent. Costs depend on coverage hours, the language needed and whether the work is voice, email or live chat. To compare offers for your call volume, describe the job in a request on BlaBlaPrice.

Telecom licenses and federal rules

Telecom services need a license, and federal telecom licenses carry application and annual regulatory fees. State commission filings typically cost $35 to $350, depending on the state, and some can go up to $1,000. A federal bill in Congress would require call center work under federal contracts to be performed inside the United States, so check whether it applies to the work you need.

Season and holiday peaks

Call volume usually rises from November to December with holiday shopping and delivery questions, so providers add agents for that period. Winter from December to February can therefore be the busiest time for staffing, and January is when many teams plan the next year. Summer from June to August is usually steadier, which suits longer contracts.

Hours, language and units

Quote the number of hours per week and the number of agents, and say whether the team must cover time zones such as Eastern and Pacific. Name the language needed, since English-only and bilingual teams are priced differently. Costs are usually shown per agent hour or per minute of call time, so state which basis you need in your request.

On BlaBlaPrice the request is free for buyers. Describe the job in your own words, and the assistant asks for missing details such as hours, channels and call volume. It then looks through provider websites and price lists in the United States and shows the prices and businesses it found. Businesses that reply in the chat keep their contact details hidden until you choose to exchange them. You can start from the request form on the home page or see the related role Call center agent.