How to find a chat support agent to work with customers
How a chat agent differs from a call agent
A chat agent communicates in writing: in messaging apps, on the website and in social media support chats. They do not need a voice, but they do need good writing, fast typing and the ability to handle several conversations at once. These vacancies often suit people who find phone calls uncomfortable.
The work covers both support and sales: answering whether an item is in stock, placing an order, telling the customer the delivery status. Say in the request which of these it is, otherwise candidates will not understand how hard the job is.
How to find an agent through BlaBlaPrice
Create a request on BlaBlaPrice in your own words: what kind of chat, which languages, what shifts. It is checked, ads and contacts are removed and you get hints about what is missing. Candidates reply in the chat with their experience, convenient hours and expected pay.
BlaBlaPrice compares the answers and shows the most convincing one first by content, with reviews shown next to each. You give your contacts only to the person you choose. The service is free for employers.
What to put in the vacancy
- Duties — replying to customers, processing orders, moderation, handling tickets;
- Platform — which CRM or messenger, and whether skills in them are needed;
- Pay — salary, incentives, pay per shift;
- Shifts — day or night shifts, 5 days a week, part-time;
- Language — the local language, English with a level such as B1, or another language;
- Format — remote or in the office;
- Employment — freelance, full-time, contract;
- Requirements — good writing, own laptop, stable internet.
Example: “We need a chat support agent for an online store. Remote, night shifts 2 on, 2 off. Replying to customers in the messenger, processing returns. English B1, very good writing, own laptop. Freelance, $310 plus incentives. No experience needed.”
How to check a candidate before they start
Think about the workload separately: how many conversations the agent handles at once, whether there is a time limit for replies and whether there will be a mentor at the start. This really affects tiredness and quality.
The best check is a short test task: reply to two or three typical customer messages. You see the writing, the tone and the speed at once. Also ask to see examples of conversations if the candidate has experience.
Discuss reply templates and tone rules, whether the agent may depart from scripts and whether there is a time limit per chat. Night shifts should be paid accordingly, and this should be stated openly. For voice conversations with customers, look for a call centre agent.
If you are looking for a chat agent job
Register on BlaBlaPrice as a service provider, choose this category and your area or remote work, and respond to vacancies. Similar options are in the “Call centres / Telecoms” section. Read more on the “How it works” page.
