How to find a client relationship manager for your company
Don't confuse client support with sales
A client relationship manager doesn't look for new buyers but works with the ones you already have: takes orders, answers questions, solves problems with delivery or payment, and reminds people about repeat purchases. Their main measure is not the number of deals but loyalty and whether clients come back to you.
So you need patience, a memory for detail and the ability to talk calmly to an irritated person. A salesperson with an aggressive pace often burns out in this format.
How to search through BlaBlaPrice
You write one job request in your own words, and candidates answer in chat: about their experience in customer service, joining date and the pay they expect. Before it is shown, the request is checked, ads and contact details are removed from the text, and you get hints on what is missing.
Your phone is hidden and opens only to the chosen candidate. The post is active for 7 days and can be extended or edited. It is free for the employer, and you can read more in “How it works”.
What to put in the job post
- Duties — support of key clients, taking calls, correspondence, complaints, collecting payments;
- Industry — logistics, building materials, services, online retail;
- Languages — whether English is needed for overseas clients, and what level;
- Pay — monthly salary, bonuses, whether it depends on client retention;
- Hours and place — a six-day week, 9 to 6, office or remote;
- Terms — on the rolls, probation period;
- Experience — which CRM the candidate has used, how many years in service.
Example: “Client relationship manager needed for a logistics company in Delhi, office-based. Duties: support of regular clients, correspondence, sorting out cargo issues. English needed for overseas clients. Six-day week, 9 to 6, pay ₹35,000 a month plus bonuses, on the rolls, 1+ year of experience.”
How to pick the best
Ask about a difficult situation with a client and how it was solved. Listen not only to the result but to the tone: does the person take responsibility or look for someone to blame? Ask them to show how they would reply to a typical complaint in an email.
If languages are needed, test them in a conversation, not by a line in the CV. And be honest about routine: if there are plenty of calls, candidates should know in advance.
Think also about how you will measure success: response time to the client, number of repeat orders, number of complaints a month. When the criteria are clear from day one, it is easier for candidates to judge whether they can cope.
If you are looking for work
If you want to work with clients, register on BlaBlaPrice as a service provider, choose this category and area, and reply to job posts. Similar areas are a sales manager and an online store manager.
